We accept returns on all unused products within their original, unopened packaging, up to 14 days after the order has been placed. We will provide a full refund minus a 15% restocking fee. If the product has been used, even just once, we cannot accept the return. Outside this period we will not accept any returns for any reason and All Sales are Final. Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.
If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately at Orders@Fluxsmoke.com and we will be happy to personally assist you.
Unfortunately, we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
All product returns or warranty exchanges must show receipt of purchase on this site.
If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.